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Frequently Asked Questions
CUSTOMER SUPPORT QUESTIONS & ANSWERS
All Ankur Lighting products come with 1 year manufacturer warranty. LED drivers have 2 years warranty. For warranty claim, just contact our customer support team.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes! In Delhi NCR, we provide professional installation service. Our team will visit your home after delivery. For other cities, we provide video call support.
Yes! We make customized chandeliers, pendant lights, and wall sconces. You can customize size, color, and material. Visit our store or fill the form on contact us page.
- Khan Market store: 11 AM to 8 PM (All 7 days open)
- East of Kailash store: 11 AM to 7 PM (Monday to Saturday, Sunday closed)
We have 7-day replacement policy for damaged or defective products. You need to return the product in original packaging. Customized products cannot be returned.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
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