A confirmation email and text message will be sent to you once your shipment has been processed. A shipment tracking link has been emailed to you, which you can use to check on the status of your package. Ankur Lighting has a link labelled "Track Your Order" that will take you to a page where you can check on the status of your shipment. You can either sign in or manually enter your order details to view its progress.

When our courier partners pick up a delivery from our distribution centre, Ankur Lighting immediately generates and delivers the tracking number. Your order could not be trackable for up to 48 hours after shipment since it may take that long for the courier partners to update their website with the new information. After 24 hours, you should be able to use the tracking number to find out where your delivery is.

Products are frequently collected from distributed sellers across the country and even from remote areas within your city or nearby ones. If this is the case, we will have the vendor send the item to our warehouse, which will be processed and then sent to you. We will update you via email at regular intervals to ensure that you know exactly where your order is throughout shipment.

No, Ankur Lighting doesn't charge for the return or exchange of an item.

An order confirmation will be sent to your preferred email address and phone number. Additionally, we will let you know when it has left our warehouse.

Ankur Lighting shipping fee depends on your location.

While we take pride in the quality of our products, in the unlikely event that you receive a damaged or defective item, please let us know within 24 hours. In addition, please send us an email with a photo of the faulty items attached to Ankur Lighting support. The return process may be delayed or halted if you neglect to inform us.

In case of a return, submit your request in the returns section of the Ankur Lighting website. You can return the item to its original packaging and give it to our pick-up person.

We do not replace an order of different sizing.

We cannot issue refunds for shipping damage, manufacturing defects, or expired or incorrect items. Please refer to the Ankur Lighting Easy returns policy for a complete list of excluded categories. To the extent that manufacturer warranties apply, they will take priority over the Ankur Lighting Easy refund policy.

Please write to us within 48 hours of placing your order at cancellations@ankurlighting.com to cancel. Please share your order number, registered email address and reason for cancellation in the email. Note: cancellation is subject to our cancellation policy.

You can cancel an order by logging into your profile and selecting the "Return & Cancellation" section.

When you request a return or exchange, we will schedule a reverse pick-up within two to three days. A quality inspection is performed after the product has been in our warehouse for 7–10 days. If it passes quality control, you can expect a refund or exchange to be processed within 72 hours. Once the product has been shipped, this will take 7-10 business days to arrive at you.

Once the return pick-up is complete, the product returns to our warehouse, which takes 7-10 days to await a quality inspection. Refunds for returned or exchanged items are processed within 72 hours of passing quality control. The entire cost will be added to your preferred bank account.

Within a few business days, your account will be credited with the amount. If this does not work, please contact our support staff. We will check and get an update as soon as possible.

Ankur Lighting will refund you if you need to cancel or return an EMI purchase.

Yes, you would get back the total amount you paid after the EMI discount.

No, there are no additional fees for the EMI transaction.