We are happy to assist you in the cancellation of any order prior to shipment. Please email our customer care at email@example.com to request cancellation of your order. Please note all our orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. So if you request order cancellation before it has been shipped you will be assessed a 10% cancellation fee. We will verify the order status and process your cancellation and refund immediately if able. If your order has already shipped, we will assist you in starting the return process as per the "Standard Return Policy".
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.
This limited warranty is provided by M/S ANKUR and/or XPERTZ ANKUR LIGHTING PVT LTD (hereafter referred to as “ANKUR LIGHTING” collectively) to the original purchaser of the LED lighting product that is identified on ANKUR LIGHTING invoice. This limited warranty may be transferred to subsequent purchasers of the product, provided that such product is resold in new condition and in its original packaging and shall be evidenced by a proof of purchase. ANKUR LIGHTING warrants that the product, when delivered in new condition and in its original packaging, will be free of defects in material and workmanship for a period of three (3) YEARS from the date of original purchase.
To make a warranty claim, purchaser must notify ANKUR LIGHTING writing within fifteen (15) days upon the discovery of the defect along with proof of purchase and comply with ANKUR LIGHTING warranty requirements. Upon receiving that notice, ANKUR LIGHTING may require you to promptly return the product to ANKUR LIGHTING, or its authorized service provider, freight prepaid. Your warranty claim should be addressed to ANKUR LIGHTING, ATTN: AFTER SALES DEPARTMENT, E-13 EAST OF KAILASH, NEW DELHI 110 051 INDIA.
ANKUR LIGHTING shall determine whether the product is defective in its sole discretion with consideration given to the overall performance of the Product. ANKUR LIGHTING products are warranted against manufacturing defects. However, a product shall not be considered defective solely on the premise of defective LED components that emit light, if the number of inoperable light emitting components is less than 10% of the total number of LED components in the Product. If the Product is found determined to be defective by ANKUR LIGHTING, it will elect, in its sole discretion, to repair the product or replace the product.
This limited warranty will not apply to loss or damage to the product caused by: power surges; improper power supply; electrical current fluctuations; induced vibration; corrosive environment installations; harmonic oscillation or resonance associated with movement of air currents around the product; alteration; accident; failure to follow installation, operating, maintenance or environmental instructions prescribed by ANKUR LIGHTING or applicable electrical codes; or improper service of the product performed by someone other than ANKUR LIGHTING or its authorized service provider; or negligence; abuse; misuse; mishandling; improper installation, storage or maintenance; damage due to acts of God; vandalism; fire; and civil disturbances. This limited warranty excludes field labor (covered separately by ANKUR LIGHTING if such service was provided) and service charges related to the repair or replacement of the product. This warranty is void if the product is not used for the purpose for which it is designed. ANKUR LIGHTING reserves the right to utilize new, reconditioned, refurbished, repaired or re-manufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part, as determined by ANKUR LIGHTING in its sole discretion, and warranted for the remainder of the original warranty period.
This warranty is effective for purchases of Product on or after the effective date set forth above. ANKUR LIGHTING reserves the right to modify this warranty from time to time. Any modification of this warranty shall be effective for all orders placed with ANKUR LIGHTING on or after the effective date of such revised warranty. The warranty provisions detailed here are exclusive and are in lieu of any and all other warranties whether written or implied. In no event shall ANKUR LIGHTING be liable for incidental, consequential, compensatory, indirect or any other damages. ANKUR LIGHTING’s total liability shall be limited to the purchase price of the defective product.
If you think your issue lies under our "Return and Warranty Policy", then you can apply from Here